Our technical team is here to support you!
Below are some tips to ensure you’re able to successfully join your Midi Health visit.
If you are experiencing issues in a current session, please leave the session and rejoin.
First, be sure to confirm that your network connection is strong enough to support your visit by using a tool like Google's speed test and following the instructions. We recommend a minimum of 2 Mbps connectivity upload and download.
Next, we recommend testing your system using the following link to ensure your speaker, camera, and microphone are all working properly: https://telehealth.px.athena.io/device-check/
Here are additional requirements and recommendations to ensure you’re able to join your Midi Health visit:
- Pop-up blockers are enabled
- Ensure your browser is set to allow microphone access or "ask before accessing"
- Ensure you do not have any other applications using your device's speaker (Pandora, Spotify, etc.)
- If you are using headphones or speakers, make sure the correct device is selected for sound in your settings
- If you're using a Bluetooth device, make sure your device has been paired with the computer, smartphone, or tablet you're using for your call
- Also, ensure Bluetooth is NOT still paired to another device as the source input
- Make sure you're not browsing in incognito or private mode and that the browser tab you're using to join the visit is not muted
- If you have a VPN on your device, please make sure it's switched off prior to joining your visit.
If you were unable to attend your Midi Health visit due to technical difficulties, you can reschedule directly via the Midi scheduler. To access the Midi scheduler, please visit the following link.