We’re so glad you’ve scheduled your visit with Midi! To help you have the best experience possible, we’ve created a quick checklist to get everything set up ahead of time.
1. Getting ready
-
Complete your Questionnaire
- Please complete all sections of your health questionnaire 24 hours before your appointment, to give your clinician time to review it and prepare for you.
-
Confirm Your Appointment
- You must reply “YES” to the confirmation text we send to keep your scheduled time.
- Unconfirmed appointments will be automatically cancelled to open slots for others.
-
Check your technology
- Before your appointment, please take a moment to test your device using this quick system check tool. This will ensure your camera, microphone, and speaker are all working.
- Use a device with a camera and microphone (smartphone, tablet, or computer).
- Disable any pop-up blockers.
- Make sure your browser allows microphone access (check your browser settings).
- Close any apps that might use your audio (like Spotify or YouTube).
- If using headphones or speakers, double-check that the correct device is selected.
- Before your appointment, please take a moment to test your device using this quick system check tool. This will ensure your camera, microphone, and speaker are all working.
2. Your environment matters
- Your Midi visit is a personal conversation—please join from a quiet, private space where you feel safe and comfortable.
-
No driving: Your clinician will end the appointment if you are in a moving vehicle.
- For your safety and privacy, please do not attend your appointment while driving.
-
Be in your home state: We can only see you in the state where you reside, unless previously prearranged. We can not guarantee out of state appointments as it depends on licensing and availability. We can not provide international appointments.
3. What to expect
- Log in at least 5 minutes early to complete any last-minute forms or tech checks.
- Please do not navigate away from the page or open any other application/webpages once logged into your session. This may result in you becoming unable to connect with your clinician.
- Your clinician will join you at the scheduled time using the link provided in your confirmation text and email.
- If there’s any issue connecting, your clinician will try to reach you on your cell phone—keep it nearby.
- In rare cases, if your clinician is unexpectedly unavailable, we’ll reach out as soon as possible to get you rescheduled.
If You Experience a Session Problem
| Issue | What to Do |
| Clinician has not shown up to the appointment | Try refreshing the browser (log off and back on again). Wait 5 minutes, then reach out to our support team so we can investigate and assist. |
| You Missed the Appointment by Accident | Contact us right away. We’ll do our best to reschedule you as soon as possible. |
| Tech Issues (audio/video not working) | Exit the session, restart your device or browser, and re-enter. Contact us (call 1-888-731-8994) if the issue continues. |
| Clinician Running Late | Please wait 5 minutes; if they haven’t arrived, contact support for real-time help. |